Returns and Exchange
We would like your visit to Chemistry to be a smooth and satisfying experience. In order to achieve this, we strive to deliver your desired product in a timely manner. However, if you do not feel 100% satisfied with your purchase, we provide returns to make sure you have a seamless experience with us.
We guarantee a full refund within 21 working days for all orders that fall under the following categories:
1. Change of mind before billing – We respect your choice. We will ensure a full refund for any cancellations made prior to billing.
2. Product out of stock – For products that are no longer in stock, we provide a full refund to keep your shopping experience at Chemistry hassle-free.
3. Wrong size – If you purchase a product that does not fit, we ensure a smooth return for a replacement.
4. Not satisfied with the purchase – If you feel that the product does not match your expectations, we are happy to provide an easy return to make sure you receive a product that matches your desire.
5. Received a defective/incorrect product – We guarantee a return for any defective or incorrect deliveries.
6. We do not allow the exchange of products at the moment. For any queries please contact us on our customer care email address and phone number provided under the contact us tab.
For prepaid orders please expect the amount to be received within 21 working days. For COD orders - coupons with the same face value will be given. This coupon can be redeemed only on www.chemistryindia.com
Terms and Conditions:
A return request needs to be placed within 21 days of receiving the order.