FAQ

In which countries is it possible to shop online?
You may buy from any country however please note we do not currently ship internationally or out of India. However you may have your purchase delivered to any Indian address.
COMING SOON…. International shipments…..watch this space for more announcements on this.
 
Are the online store prices the same as those in a CHEMISTRY store?
Yes the MRP remains the same.
 
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
 
Is it possible to receive periodic information via email about CHEMISTRY's latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on CHEMISTRY's latest products, lookbook and events.
 
Can I cancel my CHEMISTRY Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
 
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
 
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer care executive at +91 22-40329300 (10.00am-6.00pm) 5 days a week from Monday to Friday.
 
Can I track my order?
Yes the tracking number will be sent to you on your registered email id.
 
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
 
Can I cancel my order?
No – once the place my order button has been clicked no order can be cancelled.
 
What should I do if I receive a faulty item?
www.chemistryindia.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer care executive at +91 22-40329300 (10.00am-6.00pm) 5 days a week from Monday to Friday. 
 
What should I do if I receive an incorrect item?
If you have accidentally receive an item that you did not order, please contact our customer care executive at +91 22-40329300 (10.00am-6.00pm) 5 days a week from Monday to Friday and they will assist you immediately on Returns ( for details please refer Return’s policy).